Providing Style and Comfort

FAQ

Where is my order?

How will I know what sizes to buy?

I would like to cancel/amend my order.

I’ve received the incorrect/faulty item(s).

I have chosen the incorrect item/size.

The item I want is out of stock.

How long does shipping take?

What methods of payment does Gym Monkee accept?

Do you ship worldwide?

How much does postage cost?

Can I return an item?

 

Where is my order?

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Experience team for any assistance you may require.

 

How will I know what sizes to buy?

Measurements for each item of Gym Monkee clothing are displayed on the product pages so you can be sure you are ordering the correct size.

 

I would like to cancel/amend my order.

If you would like to cancel or amend your order, please get in touch with the Gym Monkee Team and we will happily assist. Due to the expedited nature of the picking and packing process, we cannot always guarantee that order(s) can be cancelled or amended. We suggest getting in touch immediately for any requested changes. Please note, if we cannot adhere to your request, you will be responsible for any return costs of the item(s). Necessary refunds will be processed once items are back on our premises and will be confirmed via email.

 

I’ve received the incorrect/faulty item(s)

If in the rare circumstance, a member of the Gym Monkee team has dispatched the incorrect item to you, please contact us immediately. Provide your order number and a photo of what you have received and we’ll rectify the problem quickly and efficiently. All postage costs you pay to return the incorrect item will be reimbursed.

 

I have chosen the incorrect item/size

If you have accidentally chosen the incorrect item or size in your order, please contact us immediately. Should you wish to change an item, you will be liable for the return cost should you wish to exchange it.

 

The item I want is out of stock

If the product you’re after is out of stock, please be patient – we’ll soon have fresh stock arriving. We appreciate how frustrating it is that the particular item you are after is unavailable. The reason we continue to advertise these is simply because we would like you to get a scope for our full product range.

 

How long does shipping take? 

UK orders usually arrive within 5 working days but for worldwide orders please allow up to 10 working days from dispatch date.

 

What methods of payment does Gym Monkee accept? 

We accept payments via PayPal and all major credit and debit cards

 

Do you ship worldwide?

We ship Worldwide, but if your country isn’t on the list please contact us at support@gymmonkee.co.uk

 

How much does postage cost?

All orders are sent via Second Class Royal Mail and are priced at £3.95, International Shipping is priced at £8.

Can I return an item?

Returning any item(s) for a refund or exchange from domestic customers must be made within 14 days of placing the order, any requests after this may be rejected. Customers are liable for sending the items back to us. International orders must be sent back within 21 days of purchase.

Refunds

Your refund will be issued to your original payment method and may take 7 days to appear.
Exchanged items will reach you within 5 days of us receiving the returned item.

Please Note

  • We cannot accept items that have been washed
  • Any clothing that returns with human or animal hair
  • Items no longer sold on the website
  • Items that have gone on sale

Updated: Monday, 14 September 2015